Billing Terms & Conditions

Billing Terms & Conditions

Effective date: May 2026

These Billing Terms & Conditions govern all payments, charges, and financial transactions made on glenio.com. By placing an order or submitting payment on our website, you agree to these terms in full. If you do not agree with any part of them, please do not complete a purchase.

1. General billing information

All products available from Glenio are sold through the glenio.com website. Pricing, applicable taxes, and the total amount you will be charged are clearly displayed at checkout before you confirm your order.

By completing a purchase on glenio.com, you confirm that:

  • You are legally authorized to use the payment method you have selected.
  • The billing information you have provided is accurate, complete, and current.
  • You authorize Glenio and its payment processors to charge the full order amount, including any applicable shipping fees and taxes, to that payment method.

2. Accepted payment methods

We accept secure online payments through trusted, industry-leading third-party payment processors. Subject to availability at checkout, accepted methods include:

  • Credit cards (Visa, Mastercard, American Express, Discover)
  • Debit cards
  • PayPal
  • Apple Pay and Google Pay
  • Other secure payment gateways shown at checkout

Available methods may vary depending on your location and the payment provider's coverage in your country.

3. Pricing and currency

All prices on glenio.com are displayed in the currency shown at checkout (typically U.S. dollars). Prices, promotions, and discounts may change at any time without prior notice. Applicable taxes are calculated and displayed before you confirm payment. The price you pay is the price displayed at the moment your order is submitted, which is also reflected in your order confirmation email. Glenio reserves the right to correct pricing errors or inaccuracies, including after an order has been placed, and may cancel or revise an order if a clear pricing error has occurred.

4. Order confirmation and authorization

When your payment is processed successfully:

  • You will receive an order confirmation email with your order number and an itemized summary of charges.
  • The transaction will appear on your billing statement under a descriptor associated with Glenio or our payment processor.
  • If your payment authorization fails — for example, the card is declined or held by your issuer — your order will not be completed and no items will be shipped.

5. Secure payment processing

Payment security is a priority. To protect your information, all transactions on glenio.com are encrypted with SSL/TLS. Payment information is processed by PCI-DSS-compliant third-party providers. Glenio does not store your full credit-card number, CVV, or banking information on its own servers. We receive only the limited transaction information needed to complete and verify your order. For more details, see our Secure Payment page.

6. Billing accuracy and customer responsibility

To avoid delays or failed transactions, you are responsible for ensuring that your billing details are correct at the time of checkout, that the payment method you select has sufficient funds, and that your email address is valid and capable of receiving order confirmations and shipping updates. Glenio is not responsible for delays, declined orders, or failed deliveries caused by incorrect or outdated billing or contact information.

7. Failed, reversed, or disputed payments

If a transaction fails, is reversed, charged back, or otherwise disputed, Glenio reserves the right to:

  • Temporarily suspend order processing while we investigate.
  • Cancel the order or any related services or shipments.
  • Ask you to provide an alternative payment method to complete the order.
  • Dispute the chargeback with supporting documentation.

Customers who initiate fraudulent chargebacks may have their accounts permanently restricted from making future purchases on glenio.com.

8. Refunds and billing adjustments

Refunds are governed by our Refund Policy, which is incorporated into these Billing Terms by reference. Approved refunds are issued back to the original payment method used at checkout. Processing time depends on your bank or card issuer. Some transaction or processing fees may be non-refundable where permitted by law.

9. Subscription or recurring payments

If Glenio offers a subscription, replenishment, or other recurring-billing product through glenio.com, recurring charges will be billed automatically to the payment method on file according to the plan you selected. Subscription terms will be clearly disclosed on the relevant product page before you sign up. You can cancel an active subscription according to the cancellation terms shown on the relevant product or account page.

10. Fraud prevention and monitoring

To protect customers and our business, we monitor transactions for suspicious or potentially fraudulent activity. We reserve the right to request additional verification, place an order on hold while we review it, or cancel a transaction we suspect to be fraudulent.

11. Billing disputes

If you believe a charge from glenio.com is incorrect or unauthorized, please contact us before initiating a chargeback with your bank — most issues can be resolved quickly with a single email. When you contact us about a billing dispute, please include your order number, the billing date and amount, and a short description of the issue. We aim to review and respond to billing disputes within 2 business days.

12. Limitation of liability

To the maximum extent permitted by law, Glenio will not be liable for any indirect, incidental, special, or consequential damages related to billing or payment issues. Our total liability for any billing-related claim will not exceed the amount you paid for the specific transaction in dispute.

13. Changes to these Billing Terms

Glenio reserves the right to update these Billing Terms & Conditions at any time. Your continued use of glenio.com after changes are posted means you accept the updated Billing Terms.

14. Governing law

These Billing Terms & Conditions are governed by and construed in accordance with the laws of the State of Florida, without regard to conflict-of-laws principles.

15. Contact

For any billing questions, payment issues, or clarification regarding these Billing Terms, please contact us:

Glenio LLC
Address: 8255 185th St, Tinley Park, IL 60487, United States
Phone: +1 (312) 999-8547
Email: contact@glenio.com
Website: https://glenio.com