Shipping policy
Shipping policy
Effective Date: May 2026
At Glenio, we want your order to arrive quickly, safely, and without any surprises. This Shipping Policy explains how we process, ship, and deliver your orders.
Order processing
All orders are reviewed, packed, and dispatched within 1 to 3 business days after payment is confirmed. Orders placed on weekends or U.S. public holidays are processed the next business day.
Because we hand-check every order before it leaves our fulfillment area, processing time may occasionally run a little longer during peak season or major sale events. We will always email you as soon as your order ships.
Shipping and delivery time
We offer free standard shipping on all orders within the United States.
Estimated delivery times after dispatch:
- United States: 3 to 5 business days
Please note that delivery times are estimates only. Actual transit time may vary based on your location, the carrier's workload, weather conditions, customs handling for international orders, and other factors outside our control.
International shipping
We ship to many countries outside the United States. International orders may be subject to:
- Customs duties
- Import taxes
- Local handling or brokerage fees
These charges are determined by the destination country's customs authorities and are the responsibility of the customer. They are not included in the price you pay at checkout. We recommend checking with your local customs office before ordering if you'd like to estimate any additional fees.
Tracking your order
Once your order ships, you will receive a confirmation email that includes a tracking number and a link to track your package in real time. If you do not see the email within 3 business days of placing your order, please check your spam folder, then contact us at contact@glenio.com if you still cannot find it.
Delays and shipping issues
We work with reliable carriers, but occasionally factors outside our control may cause delays, including:
- Severe weather conditions
- Customs clearance for international shipments
- Carrier-side delays or service disruptions
- Unforeseen logistics issues
Glenio is not responsible for delays caused by these external factors. That said, we will do everything we reasonably can to help you track and resolve any issue with your shipment — just email contact@glenio.com with your order number and we will look into it for you.
Incorrect or incomplete shipping address
Please double-check your shipping information at checkout, including the apartment or unit number where applicable. We are not responsible for orders that are delayed, returned to sender, or lost because of an incorrect or incomplete address provided by the customer.
If you spot an error in the address right after placing your order, contact us at contact@glenio.com as soon as possible — if your order has not yet been packed, we will do our best to update it.
Contact us
If you have any questions about shipping, tracking, or delivery, please get in touch.
Glenio LLC
Address: 8255 185th St, Tinley Park, IL 60487, United States
Phone: +1 (312) 999-8547
Email: contact@glenio.com
Website: https://glenio.com