Refund policy

Refund policy

Last updated: May 12, 2026

We want you to feel good about every order from glenio.com. If something isn't right, here's how returns and refunds work.

Our 30-day return window

You have 30 days from the date your order is delivered to request a return.

To qualify for a return, your item must be:

  • In the same condition you received it.
  • Unworn or unused (gardening gloves: dirt-free and not soiled; planters: clean, free of soil, and undamaged).
  • In the original packaging where reasonably possible, with any tags or care cards still attached.
  • Accompanied by your receipt or proof of purchase (your order number is enough).

How to start a return

Email us at contact@glenio.com with the subject line "Return request" and include your order number plus the reason for the return. We will reply within 1 business day with return instructions, including the return shipping address.

If your return is accepted, we will send you a return shipping label and step-by-step instructions for sending the package back. Please do not ship items back to us without first requesting a return — items sent without prior authorization may be refused or delayed.

You can always contact us at contact@glenio.com with any return-related questions.

Damaged, defective, or incorrect items

Please inspect your order as soon as it arrives. If your item is defective, damaged in transit, or if you received the wrong product, contact us at contact@glenio.com within 7 days of delivery so we can evaluate the issue and make it right. Please include:

  • Your order number.
  • A short description of the problem.
  • Photos of the item and its packaging, if applicable.

We will replace the item or issue a full refund, including any return shipping costs, at no additional charge to you.

Items that cannot be returned

For hygiene, quality, and safety reasons, we cannot accept returns for the following:

  • Used or visibly soiled gardening gloves.
  • Planters that have been filled with soil or used to grow plants.
  • Custom or personalized items.
  • Items marked as final sale or clearance at the time of purchase.
  • Gift cards.
  • Hazardous materials, flammable liquids, or gases.

If you're unsure whether your item qualifies for return, contact us at contact@glenio.com before sending anything back and we will confirm.

Exchanges

The fastest way to receive the item you actually want is to:

  • Request a return for the item you have.
  • Place a separate order for the replacement item.

This way you don't have to wait for the return to be received and approved before getting the new product.

European Union 14-day cooling-off period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without giving a justification. As with our standard return policy, the item must be in the same condition you received it — unworn or unused, with any tags attached, and in its original packaging. You will need the receipt or proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days.

Depending on your bank or credit card issuer, it may take additional time for the refund to officially post to your account.

If more than 15 business days have passed since we approved your return and you still have not received the refund, please contact us at contact@glenio.com and we will look into it for you.

Refunds cover the price of the product. Original shipping fees are not refundable unless the return is the result of our error (wrong item shipped, defective product, etc.).

Return shipping cost

You are responsible for return shipping costs unless the return is due to our error or a damaged product, in which case we will cover return shipping. We recommend a tracked shipping method, since we cannot issue a refund for items lost in transit on the way back to us.

Contact

For any questions about returns or refunds, please get in touch.

Glenio LLC
Address: 8255 185th St, Tinley Park, IL 60487, United States
Phone: +1 (312) 999-8547
Email: contact@glenio.com
Website: https://glenio.com